WHO We Are
HLL Fulfillment -member of HLL Group – is a global logistics platform that fulfills E-commerce orders for direct-to-consumer brands.
Our mission is to make you more successful online by providing best-in-class fulfillment services so your customers get the fast and affordable shipping they expect.
With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, we help improve transit times, shipping costs, and the delivery experience for your customers.
What We Do
HLL provide Fulfillment services for startups & SME business focused on online retail.
HLL Logistics has the ability to fulfill orders from customer online store, marketplace or wholesale orders to their clients and retail stores. We cater to a variety of industries including retail, health & lifestyle, electronics, toys, housewares, cosmetics, non-alcoholic beverages, and more.
HLL Fulfillment a subsidiary from HLL Group specializing in fulfillment and warehousing services with the added value services of product sales through our unique e-commerce and retail channels. Having over 25 years in the supply chain industry, HLL Fulfillment provides exceptional services through a proven and tested model.
HLL Fulfillment Core Services
Our core services covers the full cycle of receiving, putting away, storing, picking, packing, and returns handling, an item from the time that you send it to us through to delighting your customers when they receive it!
Receiving
This is our service to receive your items into our warehouse environment. You send us a packing list together with your physical items. We unpack, inspect and put away your items into our storage locations. on agreed charges depend on the volume of transactions and other factors.
Storage
This is our service to hold your items in our storage locations. We charge per CBM or per PLT per month. We charge a flat charge per location, regardless of whether a location is used for a day or for the whole month depend on number of SKU in storage and other factors.
Pick and Pack
This is our pick and pack service. You send us an order, we retrieve the order items from storage, and pack them for shipment. We charge per SKU picking, whilst charging for more extra subsequent SKU in same order. with limited number for D2C and unlimited for B2B.
Returns Handling
This is our service to process a return. We receive a customer return, inspect and put away the items into our storage locations. Any items that may be damaged or may not meet your quality guidelines, will be flagged and put aside for further instructions from you. the charge for this service depend on specific conditions that can be setup at time of planing the service.
If we are asked to send items out for repair, return a specific set of items to yourself or other specific instructions, we will charge for each individual instance as per case to case..
Account Management
This is our account management and basic support service. This includes handling your account including billing and statements, together with basic support over email / whats App with a response time of 2 hours through our official working time. We charge a minimum amount per month for such service plus any Core Services that you may consume. Any over utilization will incur per unit pricing, whilst any underutilization cannot be rolled over.
Value Added Services
These are additional services that you may want to opt for from time to time, but aren’t mandatory by any means!
Barcodes
This is our service to add a barcode to an item. Every item that we place in a storage location requires barcode. If your products arrive at our warehouse already barcoded, we can adjust your barcode in our system. We charge per barcode, per item.
Assembly
This is our service to put items together that may arrive separately or may need to be bundled for special offers. For example, you may want to sell a pair of shoes together with a pair of socks as part of a special offer. We charge per hour of labor for such kind of service.
Custom Packaging
This is our service to provide custom packaging to meet your requirements. We can use existing packaging that you may supply with stock or we are able to assist with designing, and sourcing custom packaging. We will provide a custom quote based on your requirements.
Oversized Items
This is our service to handle oversized items. This covers items that are larger than 50cm x 50cm x 50cm or exceed 5 Kg in weight. We will provide a custom quote based on your requirements
Premium Support
This is our service to provide our highest tier of support. This includes live response time 24×7, together with a slack channel and dedicated number to reach us . We charge VIP service channel per month for customer selling online globally in different time zones.
Holiday Surcharges
During Public and Private Holidays, HLL will be functioning for Global customers, if we’re not we will be dropping you an email to give you a clear indicator of our working days. If you wish for us to continue fulfilling your orders, drop us a note, our pick and pack fees are double during this time. We will not fulfill your orders unless we’re asked to do during the holiday time period.